RETURN AND REFUND POLICY

Last Updated: October 15, 2026

At Cavalieri, customer satisfaction is important to us. We want every customer to feel confident when purchasing a watch from our collection. If your purchase does not meet your expectations, we are committed to providing a clear, fair, and straightforward return and refund process.

This Return and Refund Policy explains the conditions for returning products, requesting exchanges, reporting damaged or incorrect items, and receiving refunds for purchases made through our online store.

By placing an order with Cavalieri, you acknowledge this policy, subject to any rights you may have under applicable consumer protection laws.

1. RETURN WINDOW

Cavalieri accepts eligible return requests within 30 days of the delivery date.

To qualify for a return, your request must be submitted within this 30-day period. We recommend contacting our customer service team as soon as possible if you decide to return your purchase.

Returns requested after the applicable return window may not be accepted, except where required by applicable law or where Cavalieri has expressly agreed otherwise.

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law.

2. RETURN ELIGIBILITY

To be eligible for a standard return, your watch must meet the following conditions:

• The product must be in its original condition, unworn and unused.

• The watch must not show signs of scratches, physical damage, alteration, or misuse.

• The product must include its original packaging, accessories, protective materials, and any other items supplied with the purchase, where applicable.

• You must provide proof of purchase, such as an order confirmation or order number.

• The return request must be submitted within the applicable 30-day return window.

Please carefully inspect your watch upon arrival before removing protective materials, adjusting the bracelet, or wearing it.

Products that show signs of wear, unauthorized modification, or damage caused after delivery may not qualify for a standard change-of-mind return.

These conditions do not eliminate your right to request an appropriate remedy for a defective, damaged, incorrect, or misrepresented product under applicable law.

3. HOW TO REQUEST A RETURN

To initiate a return, please follow these steps:

Step 1: Contact our customer service team

Email us at info@cavalieriglobal.com with the subject line “Return Request.”

Please include:

• Your full name.

• Your order number.

• The email address used when placing the order.

• The product you wish to return.

• The reason for your return.

If your product arrived damaged, defective, or incorrect, please include clear photographs or other relevant information when available.

Step 2: Wait for return instructions

Our team will review your request and provide instructions regarding eligibility, packaging, and the return shipment.

Please do not send a product back before contacting us and receiving return instructions. This helps us identify your order and process your request correctly.

Step 3: Prepare and ship your return

Package the watch securely, including the eligible original packaging and accessories. We recommend using a shipping service that provides tracking and retaining your shipping receipt.

Unless otherwise agreed in writing, the customer is responsible for arranging and paying for standard return shipping for change-of-mind returns.

For products that arrive damaged, defective, or incorrect, please contact us before shipping the item back so we can determine the appropriate return arrangements.

Step 4: Inspection and resolution

Once your return arrives, our team will inspect the product to determine whether it meets the applicable return conditions.

We will communicate the outcome of the inspection and, if approved, proceed with the applicable refund or other agreed resolution.

4. RETURN SHIPPING COSTS

Return shipping costs are handled as follows.

Change-of-Mind Returns

If you wish to return an eligible product because you changed your mind, selected the wrong item, or no longer want the purchase, you are responsible for the return shipping costs unless we agree otherwise in writing.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where required by applicable law.

Damaged, Defective, or Incorrect Products

If your watch arrives damaged, defective, or materially different from the product ordered, contact us at info@cavalieriglobal.com before returning it.

After reviewing the circumstances, Cavalieri will provide an appropriate remedy and cover reasonable return shipping costs where applicable, as required by law or as otherwise agreed with you.

We will not require you to bear return shipping costs where applicable law requires those costs to be covered by the seller.

5. REFUND POLICY

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Refunds are subject to the following conditions:

• The returned product must satisfy the applicable return requirements, except where those requirements cannot lawfully be applied.

• The return must be associated with a verifiable order.

• The refund amount will reflect the applicable remedy and any deductions permitted by law and this policy.

• We will not charge a restocking fee for eligible returns.

If your refund is denied, we will explain the reason for the decision, subject to applicable law.

Refund Processing Time

For approved returns, Cavalieri aims to initiate the refund within 5–10 business days after the returned item has been received, inspected, and the refund approved.

This is our internal processing target, not a guarantee that the funds will appear in your account within that period.

After we initiate the refund, the time required for the funds to appear may depend on your bank, credit card issuer, payment provider, and original payment method.

Your financial institution may require additional business days to complete the transaction.

If you have not received your refund after the applicable processing period, please contact us at info@cavalieriglobal.com. We will review the transaction and help you determine its status.

6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We encourage customers to inspect their orders upon delivery.

If your watch arrives damaged, appears defective, or differs from the item you ordered, please contact us promptly at info@cavalieriglobal.com.

To help us resolve the issue efficiently, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or a video demonstrating the issue, if reasonably available.

• Photographs of the packaging, where relevant.

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, the available resolution may include a replacement, repair, refund, or another remedy required by applicable law.

We will not require photographic or video evidence where applicable law prohibits such a requirement or where it would unreasonably interfere with your legal rights.

A customer will not be charged return shipping for a verified defective, damaged, or incorrect item when those costs must be covered by Cavalieri under applicable law or our agreed resolution.

7. EXCHANGES

If you would like to exchange your watch for another product, please contact our customer service team before returning your original purchase.

Exchanges are subject to product availability and approval.

If an exchange is approved, we will provide instructions explaining how to return the original item and how the replacement will be arranged.

If the replacement product has a different price, any additional payment or refund will be communicated before the exchange is finalized.

If a direct exchange is unavailable, we may offer an eligible return and refund so that you can place a new order.

Nothing in this section limits any rights you may have concerning defective or incorrect products.

8. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at info@cavalieriglobal.com and include your order number.

We will make reasonable efforts to cancel an order before it enters fulfillment or is dispatched.

However, an order that has already been processed, packed, or shipped may no longer be eligible for cancellation.

If your order has already shipped, you may request a return after delivery in accordance with this policy, subject to applicable law.

If an order is successfully canceled before shipment and payment has already been collected, we will initiate the applicable refund.

Refunds for canceled orders will generally be initiated within 5–10 business days after cancellation confirmation, with additional time potentially required by your payment provider or financial institution.

Cancellation rights provided by applicable law will continue to apply regardless of these operational limitations.

9. LOST, DELAYED, OR MARKED-DELIVERED PACKAGES

If your order has not arrived within the delivery timeframe communicated at checkout, please contact us so that we can review the shipment status.

If tracking information indicates that your package was delivered but you have not received it, please contact us promptly with your order number.

We may review available tracking information and coordinate with the shipping provider to investigate the issue.

Depending on the circumstances and applicable law, we will determine the appropriate next steps, which may include further investigation, replacement, or refund.

A package being marked as delivered does not automatically eliminate any rights you may have if the order was not actually received.

We will handle delivery issues individually and in accordance with applicable consumer protection requirements.

10. NON-RETURNABLE ITEMS AND EXCEPTIONS

A standard change-of-mind return may be declined if a product does not meet the applicable return conditions, including where the watch has been worn, modified, or damaged after delivery.

However, a product will not be excluded from an otherwise applicable legal remedy merely because it has been used for a reasonable inspection or because a defect has been discovered after opening the packaging.

Any specific product identified as final sale or subject to special return conditions will be clearly disclosed before purchase, where required.

No exclusion in this section overrides mandatory consumer rights, including rights concerning defective, misrepresented, or incorrectly supplied products.

11. PROMOTIONAL PURCHASES AND DISCOUNTS

Products purchased during promotional campaigns or with discount codes remain subject to this Return and Refund Policy unless specific conditions are clearly disclosed before purchase and are permitted by applicable law.

If an eligible product purchased at a discount is returned, the refund will generally reflect the amount actually paid for that product, rather than its original undiscounted price.

Where an order includes a bundle or multi-item promotion, the refund calculation will take into account the promotion's disclosed terms and any applicable legal requirements.

We will explain any relevant adjustment before completing the refund when clarification is necessary.

12. REFUNDS FOR PARTIAL ORDERS

If only part of an order is eligible for a return or refund, Cavalieri may issue a partial refund corresponding to the eligible product or products.

The amount will be calculated based on the original transaction, applicable discounts, and any shipping adjustments permitted by law and this policy.

If an entire order is returned and qualifies for a full refund, the applicable refund will include the amounts required to be refunded under the circumstances and applicable law.

We will not use this section to withhold amounts that must legally be refunded to the customer.

13. PAYMENT METHOD AND REFUND CONFIRMATION

Approved refunds will generally be sent to the original payment method.

For security and transaction verification purposes, we may need to confirm relevant order details before processing a refund.

We cannot guarantee the exact date on which a refund will appear in your account because the final posting time is determined partly by the financial institution or payment provider.

If your original payment method is no longer available, please contact us so that we can determine an appropriate alternative consistent with applicable law and payment provider requirements.

14. CUSTOMER SUPPORT

Our customer service team is available to assist with questions concerning returns, refunds, exchanges, order cancellations, and delivery issues.

Please contact us using the information below and include your order number whenever your inquiry concerns a specific purchase.

We aim to review customer requests fairly and provide clear communication throughout the process.

15. POLICY UPDATES

Cavalieri reserves the right to update this Return and Refund Policy when necessary to reflect changes in our operations, products, procedures, or applicable legal requirements.

Any updates will be published on this page, together with a revised “Last Updated” date.

Changes will not be applied retroactively in a manner that unlawfully removes rights associated with an existing purchase.

We encourage customers to review this policy before placing an order.

16. CONTACT INFORMATION

For all return, refund, exchange, cancellation, or product-related inquiries, please contact Cavalieri using the details below.

Cavalieri

Email: info@cavalieriglobal.com

Phone: +954 729-0705

Business and Return Address:

Cavalieri
6346 Crestertrace Dr
Pasadena, Texas 77505
United States

Please contact our customer service team and obtain return instructions before shipping any product to this address.

Thank you for choosing Cavalieri. We appreciate your trust in our brand and remain committed to providing a transparent, professional, and customer-focused shopping experience.