SHIPPING POLICY

Last Updated: October 15, 2026

At Cavalieri, we are committed to providing a reliable, transparent, and convenient shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our online store.

Please review the information below before placing your order.

1. ORDER PROCESSING TIME

All orders are subject to a processing period before shipment.

Our standard order processing time is 1–2 business days.

Business days are Monday through Friday, excluding applicable public holidays.

During this period, we verify order details, confirm payment, prepare products for shipment, and coordinate fulfillment.

Order processing begins after the order has been successfully placed and payment has been authorized. Additional verification may occasionally be necessary.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that order processing time is separate from transit time. The delivery estimate begins after the order has been processed and dispatched.

2. ESTIMATED DELIVERY TIME

Our estimated delivery timeframe is 8–15 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, carrier operations, transportation conditions, customs procedures, and other factors beyond our reasonable control.

The total time from purchase to delivery generally includes:

• Order processing: 1–2 business days.

• Estimated shipping transit: 8–15 business days after dispatch.

These timeframes are estimates rather than guaranteed delivery dates unless expressly stated otherwise at checkout.

We make reasonable efforts to ensure that orders are dispatched and delivered within the communicated timeframes.

If we anticipate a delay beyond the applicable promised shipping timeframe, we will provide any notice and options required by applicable law.

3. SHIPPING DESTINATIONS

Cavalieri offers shipping to destinations displayed as available during checkout.

Available shipping destinations may change depending on product availability, carrier coverage, and operational considerations.

Before completing your purchase, please confirm that your shipping address is accurate and that your destination is supported by the shipping options presented at checkout.

If we are unable to fulfill an order for a particular destination, we will contact you regarding the available options.

4. SHIPPING COSTS

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

The total amount payable for your order, including applicable shipping fees and taxes, will be presented before payment is submitted.

If a promotional offer includes free shipping or another shipping benefit, the applicable conditions will be communicated as part of that offer.

We do not add undisclosed shipping charges after an order has been completed, except where an adjustment is legally permitted and appropriately communicated.

5. ORDER CONFIRMATION

After placing an order, you should receive an order confirmation email containing relevant purchase details.

Please review this confirmation and contact us promptly if you notice an error in your order information.

Receiving an order confirmation means that we have received your order. Additional verification or fulfillment steps may still be required before dispatch.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our customer service team.

6. SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, we will provide shipping confirmation and tracking information when available.

Tracking updates may take some time to appear after the carrier receives the shipment.

You can use the tracking information provided to follow the progress of your delivery.

In some cases, tracking information may not update continuously during transit, particularly while a package is moving between facilities or undergoing customs processing.

If your tracking information appears inactive for an extended period or you have concerns about your shipment, please contact us at info@cavalieriglobal.com.

Our team will review the available information and assist you with the next steps.

7. CUSTOMS, IMPORT DUTIES, AND TAXES

Depending on the destination and shipping route, an order may be subject to customs procedures, import duties, taxes, or other charges imposed by the relevant authorities.

Where applicable, these charges and any responsibility for paying them will be disclosed at checkout or otherwise communicated as required by law.

Unless expressly stated otherwise at checkout, customers may be responsible for import duties, customs charges, or destination-specific taxes that are not included in the order total.

Customs authorities may inspect shipments or request additional documentation. Such procedures may affect delivery times.

Cavalieri does not control customs processing times or decisions made by government authorities.

We will comply with applicable customs, import, and consumer protection requirements.

8. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify the following details before submitting your order:

• Full recipient name.

• Street address and house number.

• Apartment, suite, or unit number, where applicable.

• City, state, and ZIP code.

• Contact information required for delivery.

If you need to correct your shipping address, contact us as soon as possible at info@cavalieriglobal.com.

We will make reasonable efforts to accommodate address changes before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

If a package cannot be delivered because of an inaccurate or incomplete address, we will review the circumstances and work with the customer and carrier to determine the available options.

Any additional shipping costs or other charges will be handled in accordance with applicable law and communicated before being imposed where required.

9. DELAYED SHIPMENTS

Although we work to meet our estimated delivery timeframes, delays may occur due to circumstances such as:

• Carrier delays or operational disruptions.

• Severe weather conditions.

• Customs inspections or clearance procedures.

• Public holidays and peak shipping periods.

• Transportation interruptions.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

If your shipment is delayed, please contact our customer service team with your order number.

We will review the tracking information and provide assistance where reasonably possible.

If an order cannot be shipped or delivered within the applicable promised timeframe, we will comply with applicable legal requirements regarding notification, consent to delays, cancellation, and refunds.

Nothing in this policy removes any rights you may have under applicable consumer protection laws.

10. LOST OR MISSING PACKAGES

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment.

We may review the available tracking information and coordinate with the shipping provider to determine the package's status.

If tracking indicates that a package has been delivered but you have not received it, please verify the delivery address and check whether the package was received by another household member or left in a designated delivery location, where appropriate.

If the package remains missing, contact us with your order number and any relevant information.

We will review the circumstances and determine the appropriate next steps in accordance with applicable law.

A tracking status marked as delivered does not automatically eliminate your rights if the order was not actually received.

11. DAMAGED SHIPMENTS

We encourage customers to inspect their orders upon delivery.

If your watch arrives damaged or appears to have been damaged during transportation, please contact us promptly at info@cavalieriglobal.com.

Include your order number, a description of the issue, and photographs of the product and packaging if reasonably available.

Our team will review the information and explain the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, repair, refund, or another remedy required by applicable law.

Please contact us before returning a damaged product so that we can provide appropriate instructions.

Nothing in this section limits your statutory rights concerning damaged, defective, or incorrectly supplied products.

12. ORDER CHANGES AND CANCELLATIONS

If you wish to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate requests before the order has entered fulfillment or been dispatched.

Once an order has been processed or shipped, cancellation or modification may no longer be possible.

If an order cannot be canceled before dispatch, eligible returns may be requested under our Return and Refund Policy after delivery.

If Cavalieri cancels an order after payment has been collected, we will initiate the applicable refund in accordance with our policies and applicable law.

Nothing in this section limits cancellation rights provided by law.

13. DELIVERY ESTIMATES AND RESPONSIBILITY

The delivery estimates provided in this policy are intended to help customers plan their purchases.

Actual delivery times may vary, and Cavalieri cannot guarantee a specific arrival date unless an express guarantee has been provided in writing.

We will take reasonable steps to assist with shipment issues and work with our shipping partners when problems arise.

However, no provision in this policy excludes or limits any responsibility that Cavalieri has under applicable law for non-delivery, delayed delivery, or other failures to fulfill an order.

14. RELATED POLICIES

This Shipping Policy should be read together with our other store policies, including:

• Return and Refund Policy: Explains eligibility for returns, refund processing, and remedies for damaged or defective products.

• Privacy Policy: Explains how personal information is collected and used, including information needed to process and deliver orders.

• Terms of Service: Establishes the general conditions governing the use of our website and purchases from Cavalieri.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

15. SHIPPING POLICY UPDATES

Cavalieri may update this Shipping Policy when necessary to reflect changes in shipping procedures, carrier arrangements, operational practices, or applicable legal requirements.

The most recent version will be published on this page, with the updated date displayed at the top.

Changes will not retroactively remove rights associated with existing orders.

We encourage customers to review this policy before placing an order.

16. CONTACT INFORMATION

If you have questions about shipping, delivery estimates, tracking information, delayed shipments, or an order that has not arrived, please contact us using the details below.

Cavalieri

Email: info@cavalieriglobal.com

Phone: +954 729-0705

Business Address:

Cavalier
6346 Crestertrace Dr
Pasadena, Texas 77505
United States

Please include your order number when contacting us about a specific shipment so that we can assist you more efficiently.

Thank you for choosing Cavalieri. We appreciate your trust in our brand and are committed to providing a transparent and reliable shipping experience.